In the world of e-commerce, customer satisfaction is a priority. That's why Shopify offers an option to ship orders to a pickup point rather than to the customer's address.
Your customers' choice of pickup points
At checkout, your customers can choose the delivery method that suits them best to ship their order to a pickup point. They can then select the pickup point where they want their order to be delivered. Once the order has been delivered to the pickup point, the customer receives a notification by text message or email informing them that their order is ready for collection. It should be noted that some pickup points are open 24 hours a day, 7 days a week, allowing your customers to collect their parcels at their convenience.
Requirements for using pickup points
In order for your store to use pickup points, it must have an eligible fulfillment location and use eligible Shopify Shipping carriers. For France, one of the eligible carriers is Colissimo.
Variety of pickup points
Pickup points may vary from one carrier to another. They can be local post offices, retail stores that are part of the carrier's pickup network, specialized parcel shops, or self-service pickup lockers located near shopping centers, parking lots, and subway stations. The latter are generally available 24/7.
Payment experience
If you enable the pickup point option, eligible customers can choose this option during checkout. Using a map or list of pickup points, customers can select where they want their order delivered. Once a pickup point is selected, relevant information is displayed, such as opening hours, address details, pickup point name, and price.
Set up shipping to pickup points
To set up shipping to pickup points, you can follow these steps in your Shopify admin:
- Go to "Settings" > "Shipping and Delivery."
- In the "Shipping to pickup points" section, click on the location where you want to offer shipping to pickup points.
- Select "Ship to pickup points from this location."
- In the "Relay point rates" section, click on the "..." button, then on "Change rate."
- Select the pickup point providers to which you want to apply the rate and configure your flat rate, weight, or price-based shipping rates. If you want to offer free shipping, enter 0.
- Click "Done," then "Save."
Once you've set up shipping to pickup points, you can learn how to purchase Shopify shipping labels.
Customer requirements
Your customers must meet the following requirements to be able to select the pickup point option during checkout:
- All physical products in the cart must be eligible for shipping from a single location.
- The order processing location must have sufficient stock available to process the entire order.
- The customer must not choose an expedited payment method during the first step of checkout. If the customer pays using Shop Pay, Apple Pay, Google Pay, Amazon Pay, or PayPal, shipping to pickup locations is not available.
In conclusion, pickup locations are a convenient alternative for customers who are unable to receive their orders at home. With Shopify Shipping, e-commerce store owners can easily offer this option to their customers, provided they meet certain conditions. It's an effective way to improve your customers' shopping experience by offering them more flexibility in receiving their orders.
Shopify Shipping with Colissimo: a solution for shipping in France
When you run an e-commerce business based in France, the ability to ship your products efficiently is essential. One of the options available to you is Shopify Shipping in partnership with Colissimo.
Shipping with Colissimo: the essentials
If your business is located in France, you can purchase Shopify Shipping labels from Colissimo. This option allows you to ship your products from a Colissimo drop-off point, either directly to your customer's address or to a pickup point located in France. Shipping costs are based on Shopify's contract with Colissimo.
To use this option and ship orders to pickup points, you'll need to set up pickup point shipping in your Shopify admin.
Important considerations regarding shipping with Colissimo
It is crucial to take certain specificities into account when using the Shopify Shipping option with Colissimo. Here are some of the things to consider:
- The Shopify Shipping with Colissimo option is only available for shipping packages within France. International destinations are not supported.
- It is not possible to schedule pickups for Colissimo to collect your shipments.
- Your store address must be in France in order to purchase Colissimo shipping labels.
- Services requiring signature upon delivery and proof of delivery are not supported.
- You cannot redirect a shipment or dispute any additional charges added by Colissimo.
- Your customer's billing address must be in France. You cannot purchase Colissimo labels for billing addresses located outside France.
How to send your products to Colissimo?
To ship your items with Colissimo, you can drop them off at a Colissimo drop-off point. Simply find the Colissimo drop-off point nearest you.
Domestic shipping with Colissimo
With Colissimo, you can ship packages from a Colissimo drop-off point to your customer's address or to a pickup point in France. Colissimo promises delivery within two business days.
Shipping services
When you purchase a Colissimo shipping label, the shipping service displayed depends on your customer's choice at checkout. It may be one of the following services:
- Colissimo Home Delivery: this service allows parcels weighing up to 30 kg to be shipped to the customer's address in France.
- Colissimo Pickup Point: this service allows you to ship packages weighing up to 20 kg to a pickup point located in France.
Colissimo collection points
During checkout, your customers can choose the "Shipping to a pickup point" option as their delivery method. They can then select the pickup point where they want their order delivered. These pickup points can be post offices, pickup points, or self-service lockers.
Once the package has been delivered to a pickup point, your customer will receive a notification via text message or email informing them that their shipment is ready for collection. This notification also indicates the deadline by which the customer must collect their package.
If the customer does not collect their parcel within the specified time frame, Colissimo will automatically return it within 10 to 15 business days at no additional cost.
Package requirements for domestic shipments with Colissimo
It is important to note that Colissimo has specific requirements for package dimensions and weight:
- Minimum length: 16 cm
- Minimum width: 11 cm
- Minimum height: 1 cm
- Maximum weight: 30 kg (for Colissimo Home Delivery service) or 20 kg (for Colissimo Pickup Point service)
- The maximum length, width, or height is 100 cm.
- The maximum total dimensions of the package are 200 cm.
Insurance coverage
Colissimo offers insurance coverage of €23 per kilogram for lost or damaged packages, up to a maximum of €690.
Prohibited items
It is important to remember that certain items are prohibited from being shipped with Colissimo. If you ship a prohibited item, your shipment will be intercepted and held by Colissimo, and the prohibited items will not be returned to you.
Assistance for Colissimo shipments
If you encounter problems with your Colissimo shipments, you can contact Shopify support. If your shipment is lost or damaged, you can submit a claim within 30 days of the shipping date.
In the event of a delivery delay of more than two days, you may submit a claim within 7 days of the scheduled delivery date. Claims for late delivery are not accepted for packages shipped to Colissimo pickup points.
Shipping adjustments
If your shipment is heavier or larger than what is indicated on the shipping label, Colissimo will charge you the difference.
In conclusion, Shopify Shipping with Colissimo offers a flexible and convenient solution for shipping products in France. By understanding its specific features and complying with its terms and conditions, you can optimize your shipping operations and offer your customers a high-quality service.
Would you like to be assisted by a Shopify integrator or a Shopify Plus integrator to create a map of pickup points before checkout?
