Use Shopify Shipping for relay points with Mondial Relay in France
Shopify's delivery solution in partnership with Mondial Relay offers E-commerce businesses based in France a reliable method to ship their products. With this association, you can purchase Shopify Shipping labels from Mondial Relay, then ship your products from a Mondial Relay drop-off point to relay points in France. The shipping fees charged to you are based on Shopify's account with Mondial Relay.
Configuring shipping to relay points
To have your orders shipped to pickup locations, you need to configure shipping to pickup locations in your Shopify admin.
Things to consider when shipping packages with Mondial Relay
It is important to consider several factors when using Shopify Shipping with Mondial Relay:
- This solution only allows parcels to be sent to France. No international destinations are supported.
- You cannot schedule withdrawals for Mondial Relay to collect your shipments.
- Your store address must be in France for you to purchase Mondial Relay shipping labels.
- Once the shipment is in transit, you cannot redirect or intercept it. If your customer does not collect their shipment within 14 days, it is returned to the sender's relay point.
- Your customer's billing address must be in France. You cannot purchase Mondial Relay labels for billing addresses located outside of France.
- Shipping claims for late deliveries are not supported for shipments to Mondial Relay relay points.
How to send your products to Mondial Relay?
You can drop off your products at a Mondial Relay drop-off point. Simply find your nearest Mondial Relay drop-off point.
National expedition with Mondial Relay
Mondial Relay does not have guaranteed delivery times, but the team aims to deliver shipments within 48 hours of package pickup in France.
Insurance cover
Mondial Relay will cover lost and damaged packages up to EUR 23 per kilogram, with a maximum of EUR 750.
Package requirements for domestic shipments
There are minimum and maximum values that Mondial Relay allows for national shipments. For example, the minimum weight is 0.201 kg, while the maximum weight is 30 kg. The maximum sum of package dimensions is 150 cm.
Mondial Relay collection points
Your customers have the option to choose the “Shipping to a relay point” option as their delivery method, then select the relay point where they want their order to be delivered. Once the shipment is delivered to a pickup point, your customer receives an SMS or email notification that their shipment is ready for pickup. If your customer does not collect their shipment from the relay point within 14 days, Mondial Relay automatically returns the shipment to the original relay point free of charge.
Prohibited items
It is essential to note that certain items are prohibited from shipping via Mondial Relay. If you ship a prohibited item to Mondial Relay, your shipment is then intercepted and held by Mondial Relay, and the prohibited items are not returned to you.
How can I get help with Mondial Relay shipments?
If you are using Mondial Relay with Shopify Shipping and need assistance, you can contact Shopify Support.
Submitting a Shipping Claim
If your Mondial Relay shipment is lost or damaged, you can submit a claim. Claims for damaged shipments must be submitted within 48 hours of the delivery date. Claims for lost shipments must be submitted within 3 days of no movement of the package. To file a shipping claim with Mondial Relay, you can email Shopify Shipping Support at: shipping-claims@shopify.com .
Conclusion
In conclusion, the Shopify Shipping solution with Mondial Relay offers a reliable shipping solution for E-commerce businesses in France. With a variety of collection points available, robust insurance coverage and dedicated customer support, it's a shipping option worth considering for all E-commerce businesses looking to optimize their shipping operations. delivery in France.
Setting up the shipping option to relay points with Shopify Shipping
One of the many benefits of E-commerce is the convenience it provides to customers, allowing them to receive products straight to their doorstep. However, there is another shipping option that is becoming increasingly popular: relay point shipping. Relay points are places - usually post offices, relay points or collection lockers - where customers can collect their orders.
How does it work?
At checkout, customers can opt for a shipping method that sends their order to a pickup point. They can then choose the specific relay point where they want their order to be delivered. Once the order arrives at the relay point, the customer receives a notification by SMS or e-mail, informing them that their order is ready to be collected. Many collection points are open 24/7, giving customers the flexibility to collect their parcels at their convenience.
Conditions of use of collection points
To be able to use the relay point option, your store must meet certain requirements. Must have an eligible fulfillment location and use eligible Shopify Shipping carriers. For example, in France, eligible carriers include Colissimo and Mondial Relay.
Diversity of collection points
Relay points vary depending on the carrier. Some pickup locations are local post offices, while others are physical retail businesses that are part of the carrier's pickup network. Some carriers even have their own local package stores. Finally, there are self-service collection lockers, usually located near shopping centers, parking lots and metro stations, and accessible 24/7.
Payment experience
If you enable Relay Points, eligible customers can choose this shipping option during checkout. They can select their relay point of choice using a map or a list of relay points. Relevant information about the selected relay point, such as opening hours, address details and price, is displayed to the customer. However, to access the Pickup Points option at checkout, customers must meet certain requirements, such as having all physical products in the cart eligible for shipping from a single location.
Setting up shipping to collection points
You can set up shipping to pickup points for each eligible location in your store. To do this, you must:
- Go to “Settings > Shipping and delivery” in your Shopify admin.
- In the “Shipping to Pick-up Points” section, click the location where you want to offer shipping to pick-up points.
- Select "Ship to pickup points from this location."
- In the "Relay point prices" section, click on the ... button, then click on "Change price".
- Select the pick-up point providers to charge the rate to and configure your flat rate, weight, or price-based shipping rates. If you want to offer free shipping, enter 0.
- Click "Done," then "Save."
Once you've set up shipping to pickup locations, learn how to purchase Shopify shipping labels. The benefits of this shipping method are numerous, including convenience for the customer and efficiency for the merchant. Ultimately, adding pickup point shipping options to your online store can improve the customer experience and increase overall satisfaction.
